The Outbound Manager leads all outbound distribution operations at the Bowling Green facility, overseeing a team of 85+ associates and reporting directly to the DC Manager. This role ensures on-time, accurate, and cost-effective shipping while driving safety, quality, and continuous improvement initiatives in alignment with the overall DC strategy.

Key Job Elements (Essential Functions Performed):

Outbound Operations Leadership:

• Oversee all outbound activities, including order fulfillment, packing, staging, and shipping.
• Implement and maintain standard operating procedures (SOPs) to ensure operational accuracy, compliance, and quality.
• Manage outbound inventory processes in coordination with inbound operations to optimize workflow and reduce discrepancies.

Performance Management & Metrics:

• Monitor and report on key performance indicators (KPIs) including on-time shipments, order accuracy, cost per shipment, productivity, and safety.
• Identify and implement process improvements, operational efficiencies, and cost-reduction initiatives based on data analysis.
• Review weekly operational reports and address anomalies or performance gaps promptly.

Team Leadership & Development:

• Lead, mentor, and motivate outbound supervisors and associates to achieve operational and strategic goals.
• Conduct performance evaluations, training sessions, and coaching to foster engagement, development, and accountability.
• Manage staffing, scheduling, and overtime to meet dynamic business demands.

Safety, Quality & Compliance:

• Ensure all outbound operations meet quality standards and regulatory requirements.
• Maintain proper use, safety, and maintenance of warehouse equipment including forklifts, pallet jacks, and conveyors.
• Conduct safety audits and implement corrective actions to maintain a safe and compliant working environment.

Collaboration & Communication:

• Partner closely with inbound operations, purchasing, and DC leadership to ensure smooth workflow, resolve discrepancies, and support new product introductions.
• Provide regular operational updates, performance metrics, and improvement initiatives to the DC Manager.

Basic Qualifications (Education/Experience required):
 

• Proven leadership (5+ years) experience managing outbound or shipping-focused warehouse operations.
• Strong analytical, problem-solving, and operational planning skills.
• Experience with inventory and workflow management systems (SyteLine currently used).
• Demonstrated ability to drive safety, quality, and continuous improvement initiatives.
• Exceptional communication and team leadership skills, with experience managing supervisors and frontline associates.